Identity Theft & Fraud: What You Need to Know

Identity theft is when your personal details are stolen—whether you’re alive or deceased. Criminals can get this information through data breaches, the dark web, or even by rifling through your post.

Identity Fraud happens when stolen details are used to obtain goods or services by deception. Victims often only find out when they receive bills or debt collection letters for things they never ordered.

Fraudsters can use your identity to:

  • Open bank accounts
  • Apply for credit cards, loans, or benefits
  • Order goods in your name
  • Take over existing accounts
  • Get genuine documents like passports

What to do if you’re a victim:

  • Contact your bank and credit card company immediately
  • Call the police on 101
  • Report via Report Fraud
  • Get support from Victim Support: 08 08 16 89 111

Extra Protection:
Cifas offers a Protective Registration Service (£25 for 2 years) to flag your details in their secure database, so companies take extra steps to verify applications.

15 Tips to Avoid Identity Theft:

  • Never share full passwords or PINs
  • Check your credit file regularly
  • Use strong, unique passwords
  • Keep devices updated with security software
  • Shred documents before disposal
  • Redirect post when moving house
  • Avoid public Wi-Fi for sensitive transactions
    …and more!

Need Advice or Support? VCI is Here to Help
Identity theft and fraud can feel overwhelming, but you don’t have to face it alone. If you’re worried about scams, fraud, or need guidance on what to do next, Vale Community Impact is here for advice and support.

📞 Call us: 01235 765348
💻 Chat with us online: www.vci.org.uk
📍 Visit us: 16 Market Place, Wantage, OX12 8AE

We’re here to help you stay safe and protect your identity.

Festive Office Closure

Please note that for Christmas, the Vale Community Impact offices will close at 4pm on Monday, 22nd December 2025 and will reopen at 9am on Monday, 5th January 2026.

During this period, voicemails and emails will be monitored daily for urgent issues.

Thank you for your understanding, and we wish all our community members a wonderful Christmas and a Happy New Year!

12 Scams of Christmas – Stay Safe This Festive Season

12 Scams of Christmas – Stay Safe This Festive Season

The festive period should be full of joy, but unfortunately, it’s also a peak time for scammers. From fake delivery texts to bogus charity appeals, fraudsters are working hard to take advantage of the season.

We’ve put together a guide to help you stay safe.

The 12 Most Common Christmas Scams

  1. Fake Delivery Notifications – Texts or emails claiming you missed a parcel delivery.
  2. Bogus Charity Appeals – Scammers posing as charities asking for donations.
  3. Gift Card Scams – Requests to buy gift cards as payment for fake services.
  4. Online Shopping Fraud – Fake websites offering deals that are too good to be true.
  5. Social Media Giveaways – “Win a prize” posts that steal your personal details.
  6. Fake Travel Deals – Holiday offers that disappear after you pay.
  7. Romance Scams – Fraudsters exploiting loneliness during the holidays.
  8. Phishing Emails – Messages pretending to be from trusted companies.
  9. Fake Competitions – Asking for bank details to claim a prize.
  10. Counterfeit Goods – Cheap imitations sold as branded products.
  11. Loan & Investment Scams – Quick cash offers with hidden traps.
  12. Energy Bill Scams – Fake discounts or refunds to steal your details.

What to Do If You’re Worried

  • Stop and Think – Don’t click links or share details without checking.
  • Verify the Source – Contact the company or charity directly using official details.
  • Report It – Call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk.
  • Get Advice – VCI can help. Call us on 01235 765348 or visit www.vci.org.uk.

Stay safe, share this guide, and help protect friends and family this Christmas.
💙 Find more tips and support at www.vci.org.uk

Raise Free Funds for Vale Community Impact While You Shop Online!

Raise Free Funds for Vale Community Impact While You Shop Online!

Did you know you can support Vale Community Impact every time you shop online — at no extra cost to you?

We’ve partnered with Easyfundraising, a free platform that turns your everyday shopping into donations for VCI. Simply shop through the Easyfundraising app and retailers will donate a percentage of what you spend to us.


Special Bonus This Month

Sign up via the Easyfundraising app and VCI will receive a £2 bonus for every new supporter! But hurry — bonuses are limited.


Why Join?

  1. Raise free funds for VCI whenever you shop online this Black Friday and Christmas
  2. It costs you nothing — retailers cover the donation
  3. Quick and easy to set up

Where Can You Shop?

Thousands of retailers are included, such as:
Amazon, Tesco, John Lewis, M&S, Argos, eBay, Booking.com — and many more!


How to Get Started

Download the Easyfundraising app and sign up here:
👉 https://www.easyfundraising.org.uk/easyfundraising-app/?causeId=274109&utm_term=CE942
Search for Vale Community Impact and create your account
Start shopping and raising free funds!

📺 Watch this short video guide: How to sign up
📄 Need help? Download our step-by-step guide.


Important: The £2 bonus only applies if you sign up via the app, not the website.

Advice Week 2025

Advice Week 2025: Why #AdviceSavesLives

This week, Vale Community Impact is proud to join advice centres across the UK in celebrating Advice Week 2025 — a national campaign highlighting the life-changing impact of advice services and the urgent need to invest in the people who deliver them.

At VCI, we offer free, confidential advice and support to help people across the Vale of White Horse navigate life’s challenges. From debt and housing to benefits and cost-of-living support, our advisers are here to help when it matters most.

🎥 Watch the Advice Saves film below to hear powerful stories from advisers across the UK and see why investing in the advice sector is vital to supporting people in crisis:

If you live in the Vale of White Horse and need advice, please get in touch — we’re here to help:
📞 Call us: 01235 765348
📧 Email: help@vci.org.uk
🌐 Visit: www.vci.org.uk

Annual General Meeting (AGM) 2024/25

We are pleased to announce our Annual General Meeting (AGM) of Vale Community Impact, Charity 1161144, will be held on Thursday, 30th October 2025 and commence at 3 pm. Our AGM will be held virtually via an online meeting with Microsoft Teams. Please let us know if you want to join our AGM by emailing help@vci.org.uk or telephone our team at 01235 355256.

We would be delighted if you could attend ‘virtually’. Details can be found on the image above.

If you have any questions in advance, please do contact us.

Win Book a Token

📚 Win Book Tokens – Open to All Families

Winners: Celebrating Our Book Token Winners! – Vale Community Impact

Vale Community Impact (VCI) is running a Book Token Competition to raise awareness of the free support we offer to families across the Vale of White Horse – and it is open to everyone in the Vale of White Horse to take part!

We know many families are feeling the pressure of rising costs, especially as winter approaches. VCI is here to help with free, confidential advice on:

  • Debt and budgeting
  • Benefits and employment rights
  • Housing and consumer issues
  • And much more

To help spread the word, we’re inviting parents, carers, and families to enter our Book Token Competition.

🎁 Prizes

For Children:
🥇 1st Prize – £75 book token
🥈 2nd Prize – £50 book token

For Schools:
🥇 1st Prize – £200 book token
🥈 2nd Prize – £100 book token

📝 How to Enter

  • Fill out the entry form: download here.
  • Drop it into a collection box at your child’s school or email your details to help@vci.org.uk.
  • Entries must be received by Friday 28th November.
  • Winners will be drawn and prizes delivered before Christmas.


By entering, you agree that VCI may store your details to offer support if needed. We will never share your information with anyone else. One entry per household. VCI’s decision is final.
If you’d prefer not to be contacted about support, just tick the box on the form or let us know in your email.

Wantage & Grove Community Survey – Your Voice Matters

Wantage & Grove Community Survey – Your Voice Matters

We’re inviting all residents of Wantage and Grove to take part in a new community survey launched by PC Jeremy Oldroyd, our local Neighbourhood Officer from Thames Valley Police.

This is your opportunity to share your thoughts, concerns, and ideas about the place you live. Whether you’re passionate about community safety, want to see more local services, or simply want to make your voice heard — this survey is for you.

🧭 Why This Survey Matters

The feedback gathered will help shape local priorities and guide how services are delivered in our area. It’s a chance to influence decisions that affect your daily life — from policing and public safety to community support and local events.

Your input will help:

  • Identify key issues affecting residents
  • Highlight areas where support is most needed
  • Strengthen the connection between the community and local services
  • Ensure that everyone’s voice is represented in future planning

📝 How to Take Part

Taking part is quick and easy. The survey is open to all residents of Wantage and Grove and only takes a few minutes to complete.

👉 Click here to take the survey: https://forms.office.com/e/h0s2Vp2d0S

📷 Or scan the QR code below using your phone’s camera to go straight to the survey.

📣 Help Us Spread the Word

We’re asking for your help to make sure as many people as possible take part. Here’s how you can support the survey:

  • Share the survey link with friends, family, and neighbours
  • Print and display our mini poster in your window, workplace, or community space
  • Complete the survey with your service users if you’re part of a local organisation
  • Share our social media posts to help reach more people

🙏 Thank You

Thank you for taking the time to share your views. Every response helps build a stronger, more connected community. Together, we can make Wantage and Grove an even better place to live.

If you have any questions about the survey, you can contact PC Jeremy Oldroyd directly at:
📧 jeremy.oldroyd@thamesvalley.police.uk
📞 07971 860531

Love Your Local Green Spaces – Nature Needs You!

Love Your Local Green Spaces – Nature Needs You!

Let’s wrap up the week by celebrating the beautiful green spaces around us. Whether you’re planting, walking, or just enjoying the view, nature needs our care.

🌿 Today’s Nature Goals:

  • Plant pollinator-friendly flowers
  • Build a bug hotel or bird feeder
  • Join a tree-planting or litter-picking group
  • Leave no trace on walks
  • Organise a community clean-up

🛠️ DIY: Build a Bug Hotel

You’ll need:

  • A wooden crate or box
  • Bamboo canes, twigs, pinecones, bark, straw
  • String or wire to secure materials

Instructions:

  1. Fill the crate with natural materials.
  2. Stack it horizontally in a quiet, shady spot.
  3. Watch as insects move in!

🔍 Treasure Hunt Task:

Can you find a bug hotelpollinator patch, or bird feeder? Snap it and tag us!

🎁 To enter the treasure hunt prize draw, either comment on this post with your photo or share it on your own page and tag @ValeCommunityImpact with #GreenValeVCI. We’ll be keeping an eye on both!

Find out more about VCI Green Treasure Hunt and download the treasure list here.


With Thanks to Wantage Town Council

This initiative is supported by a grant from Wantage Town Council.

Know Your Waste – Recycle with Confidence.

Know Your Waste – Recycle with Confidence.

Recycling is great—but only when we do it right. Today we’re brushing up on our recycling habits and reducing waste at the source.

♻️ Recycling Rules Refresher:

  • Rinse containers before recycling
  • No plastic bags in the recycling bin
  • Flatten cardboard to save space
  • Check recycling symbols
  • Visit Stanford-in-the-Vale for tricky items like batteries or textiles

🛠️ DIY: Create a Home Recycling Station

Use labelled bins or boxes for:

  • Paper & card
  • Plastics
  • Glass
  • Food waste
  • Soft plastics (if accepted locally)

Keep it in a convenient spot to make recycling easy for the whole household.


🔍 Treasure Hunt Task: Spot a recycling bin in use or a refill station/zero waste shop—they’re both on the list!

🎁 To enter the treasure hunt prize draw, either comment on this post with your photo or share it on your own page and tag @ValeCommunityImpact with #GreenValeVCI. We’ll be keeping an eye on both!

Find out more about VCI Green Treasure Hunt and download the treasure list here.


With Thanks to Wantage Town Council

This initiative is supported by a grant from Wantage Town Council.