Redeem Your Energy Voucher

Energy Bills Support Scheme (EBSS) vouchers

People on traditional prepayment meters (PPMs) get their EBSS payments by voucher sent each month by their supplier. Vouchers expire after 90 days but people can ask their supplier to reissue them if lost, not received or expired. All vouchers must be redeemed by 30 June 2023. Some people might have got their discount via a Special Action Message. Many vouchers haven’t been redeemed – advisers have been asked to encourage people to act as soon as possible to redeem the vouchers.

Have you redeemed your voucher?

A number of vouchers have been issued by Energy Providers, but have not yet been redeemed. Please do check your post thoroughly. Vouchers will be issued from your Energy Provider and may look like a bill in a brown envelope. We urge you to open your post in case you have a voucher waiting to be claimed.

To find out what you are entitled to please read through the government website below:

Help with your energy bills