As an independent charity, we are funded from a range of sources. The main sources are Vale of White Horse District Council and central government grants. Fundraising and seeking essential funding is an important element of the work we do.

Vale Community Impact are Members of AdviceUK and licensed to provide debt advice by the Financial Conduct Authority. We are also a Charitable Incorporated Organisation (CIO) This means we have to comply with national standards which regulate the quality of advice. All our advisers work to these standards and our work is monitored and independently audited to ensure we comply. However, if for any reason you are dissatisfied with our service then you can let us know by following our complaints and suggestions procedure.

VCI are governed by a board of trustees (Management Committee). We have 14 volunteer trustees who form the Management Committee, four of whom are nominated representatives from various Councils. The Chairman is presently Peter Harbour. The board of trustees are Vale of White Horse residents and are committed to ensuring the continued delivery of community advice and services. Vale Community Impact are Members of AdviceUK and licensed to

We may be contacted by email, help@vci.org.uk, via our online chat service on each of our web pages, our enquiries page here or by phone, 01235 765348

We can provide basic advice and information on a range of legal topics, such as benefits, debt, housing, employment and work, relationship and consumer as well as being able to help with many general enquiries. If we are unable to help, we will point you in the right direction.

New referrals can be made by an individual, family member, friend, medical professional or a third party agency. If you are unsure, make the referral for our co-ordinators to consider. We will ask that, where appropriate, the individual is aware that a referral is being made.

We operate a volunteer transport scheme from Monday to Friday, covering Wantage, Faringdon, Shrivenham, Watchfield, Ashbury and outlying villages. We drive clients to Day Centres, surgeries, hospitals and shops. There is a charge for using the transport scheme and you must call to book in advance. Please call us on 01235 765348 or email transport@vci.org.uk for more details or to make a transport booking. Although we have fewer drivers than our usual 60 due to the pandemic, we still have volunteer drivers who, with a few extra precautions, are taking clients to essential need and medical related appointments.

Yes, our advice is completely independent and impartial. This is regulated through Advice UK

All our services are completely confidential. Your case details and any data we keep will not be shared with anybody else unless you authorise us to do so.

Our advice and Good Neighbour services are completely free and you will never be charged. However, in rare cases, you may need to pay for evidence to support your case where this is required, such as from a doctor, consultant or other third party who may charge for this. Our Transport service is not free. The charge covers our Volunteer Driver's fuel cost and a small proportion is used to cover the administration costs of the Transport scheme

Please do! We may be contacted by email, help@vci.org.uk, via our online chat service at the bottom of our website, our enquiries page here or by phone, 01235 765348

Due to Covid Restrictions, our office in Wantage is closed to the public. After you've contacted us, we may need to see you in person in the office, but this is on a case by case basis.

At VCI, we aim to offer a high standard, professional service, and we are interested in your views as to how we could improve. To make a suggestion please use our online enquiry form here or email us help@vci.org.uk